What can Dutified test?

Dutified tests emails, letters, web pages, app screens, ads, statements and call scripts.

Who are the modelled customers?

The modelled customers are built on your firm's customer profile and the wider UK public, including the vulnerable groups in FCA guidance FG21/1.

What does the report show?

The report shows what customers understood, what they missed and who struggled, organised across the four Consumer Duty outcomes, with a full decision trail for audit.

Does Dutified give compliance advice?

Dutified gives feedback and does not give legal or compliance advice. It reports how modelled readers responded, and every decision stays with your firm.

Guides

Testing customer communications under the Consumer Duty

Plain-English guides on what the FCA expects, how firms test today and how to check a communication works for customers in vulnerable circumstances.

Testing customer communications under the Consumer Duty

Consumer Duty communications testing

Customer understanding testing

Testing letters for vulnerable customers

Ways to test communications compared